An interesting report, commissioned by leading travel technology partner Amadeus, was presented yesterday. The report details a qualitative shift where service-users become partners rather than customers and where context is as important as the transaction. At the heart of this era of collaboration is a set of discrete technologies and innovations.
Based on extensive research the report explores 6 key findings. You can read the full article and download the report via the link below.
Global Industry Study Reveals How New Technologies and Social Change Will Combine to Transform Travel by 2020 - MarketWatch